| Most of us have a mobile phone, email and an office | | | | to get hold us and we don’t have to disclose our |
| phone, which may or may not have a voicemail | | | | mobile phone numbers. Calls will be routed by the |
| service. Some of us also have Blackberrys | | | | office telephone system to wherever you are. |
| (Smartphones), or use instant messaging or text | | | | When you’re on the road it can be difficult to read |
| messaging. So how do our customers know what is | | | | or respond to emails. By using text to speech |
| the best way to contact us? And how do we know | | | | technology, our emails can be read to us and we can |
| when our customers or colleagues have left us a | | | | reply just as easily using speech recognition software. |
| message? | | | | So how can Unified Communications solutions in a |
| According to primary research by Avaya, 38% of lost | | | | telephone system differ from standard business |
| revenue was due to the unavailability of a worker | | | | telephony systems? |
| when needed. | | | | |
| Communications within businesses are not always | | | | 1. Unified communications puts more information in the |
| unified. Email is not integrated with voicemail systems, | | | | hands of management enabling better, more informed |
| voicemail systems are not integrated with mobile | | | | decisions to be made. |
| phones, mobile phone contacts are not linked to the | | | | 2. Customers receive a better level of service, as they |
| directory on the office telephone system. You may | | | | are more likely to be routed to the intended person |
| also have two telephone numbers, two voicemail | | | | first time. |
| services, an email inbox and an SMS inbox. | | | | 3. 40-70% of all mobile phone calls are made in the |
| Wouldn’t it be great if we could bring all this | | | | office. By routing calls from mobile phones through the |
| together through your telephone system? Your | | | | office telephone system, call costs can be greatly |
| voicemail is delivered to your office phone, your mobile | | | | reduced. |
| phone and our email inbox? What if you could answer | | | | 4. A telephone system with unified communications |
| a voicemail by email or an email with voicemail? | | | | solutions gives your business a competitive advantage. |
| Unified Communications, as it is known, is the ability to | | | | In fact if your business telephony systems do not |
| bring all our communications solutions together in a | | | | incorporate some kind of unified communications, you |
| simple and more cohesive way. By using a single | | | | are at a competitive disadvantage to those that do. |
| number for contact, our customers always know how | | | | |